Many of these organisations in
order to save cost tend to employ inexperienced hands and most appalling of
all, do not make any effort in empowering/training them hoping they could make more
profit. Alas! The reverse is always the case. Last Friday night, I decided to
hang out with a couple of friends to celebrate TGIF (thank God it’s Friday) and
we chose this new beautiful spot located somewhere on the mainland. I wouldn’t want
to mention names as I’ve not been paid for advertisement (laughs).
When we got to this place the intellectual/psychological
disparity between trained and untrained staffs came to fore as the owner of the
place saw two of his inexperienced staff misbehave right before his clients.
While we were at the place, a
guest walked in with a beautiful lady in tow and in a twinkle of an eye just as
the man made towards an unoccupied table to sit, he slipped and fell heavily on
the ground to everyone’s surprise and a quick look at the floor showed that
there was water on the floor which made him fall. Though it was a surprise to
see the man fall, however it was most shocking to find two of the waiters (male
and female) who stood aside laughing their heads off instead of rushing to help
the man/customer off the floor. It took the shout of another customer who
rained abuses on them before they realised that they ought to have gone to help
the man up and thereafter apologise but it was too late as their boss walked in
just about the same time as they both stood laughing and so got fired on the
spot.
This led to a debate among a few
of those present. Some of the customers opined that it was the fault of the
owner of the spot who did not ‘train his staff’ properly while others argued
that without being trained; ‘common sense’ ought to have made the waiters know
that they should have helped and apologised. While another group expressed that
service could become considerably worse given the level of staff which could be
disastrous to the newly opened relaxation spot, they nevertheless advised that
the owner should reinstate and train the two fired waiters as young
inexperienced people are easier to work with than some of those experienced but
difficult people who claim to ‘know-it-all’ sometimes.
Now the question is, whose fault is it, the employer or the waiters?
Let’s have your feedback here or
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